Site: Estateagent.ie Page: Frequently asked questions Path: /customer-service URL: https://estateagent.ie/customer-service Description: Find the perfect estate agent to sell your property. Get offers from up to 4 different estate agencies and pick the right one for you! Form: present FormAction: Users can submit the form on this page to get offers from multiple providers. FormAnchor: #form FormCTA: Fill out our form --- # Frequently asked questions Here you'll find answers to your questions about the Estateagent.ie quote service. If you've already submitted a request through the form, you'll find information about this under the [*Your request*](#request) section. ## Your request I've submitted a request. What happens now? You'll receive an email from us confirming your request has been received. The email will include a list of the agents who will be in touch with you. The agents will contact you by email or phone. They may also wish to arrange a home visit to put together a suitable proposal. You can then accept an offer that works for you or reject all offers. The choice is entirely yours. Either way, our service is free. I've submitted a request but nobody has contacted me yet. Why? In most cases it can take 1–2 days before you hear from the agents. If you haven't been contacted by any agent after 3 working days, you can email us at [contact@estateagent.ie](mailto:contact@estateagent.ie) and we'll look into what's happened. I've changed my mind about submitting a request. Can you remove it? Email us at [contact@estateagent.ie](mailto:contact@estateagent.ie) and we'll help you remove your request. Can I decline my offers? Yes. You're never committed to anything when using Estateagent.ie, and it's entirely up to you whether an offer suits you or not. Can you help me choose an agent? Unfortunately not. Estateagent.ie is an independent service and we are only responsible for the matching process. We don't get involved in the process between you and the agent and cannot influence your decision. Why have I only been matched with one agent? Normally you'll be contacted by several agents (up to a maximum of 4). Sometimes this isn't the case, and it can be down to a number of factors, such as where you live and the type of property or service you're looking for. I was told no agents could offer me quotes. Why? Sometimes we're unable to find agents that match your needs. This may be because we don't have any connected agents in your area. It could also be that the connected agencies are fully booked at the moment. I'm having a problem with an agent. What should I do? If you've encountered a problem with an agent, you should in the first instance contact the company directly. Sometimes you may need outside help. There are several organisations that work to support consumers in Ireland: - **Property Services Regulatory Authority (PSRA)** — Investigates complaints about licensed estate agents, auctioneers and letting agents. - **Citizens Information** — Provides free, impartial information on your consumer rights. - **Competition and Consumer Protection Commission (CCPC)** — Investigates businesses that breach consumer protection law and offers guidance on your rights. - **The Ombudsman** — Offers dispute resolution for complaints about public bodies and certain services. - **European Consumer Centre Ireland** — Helps with cross-border consumer disputes within the EU. ## Customer service Do you have a customer support team? In the first instance we offer help and support directly on our website. On this page you'll find answers to most questions about Estateagent.ie. We'd also recommend reading the *Your request* section above, where we answer questions our previous customers have had. If you can't find the answer to your question or have encountered a problem with your request, you can always email us at [contact@estateagent.ie](mailto:contact@estateagent.ie) and we'll be happy to help. How do I contact you? If your question relates to an agent you're in contact with, please get in touch with that company directly. If you have a problem with your request or the form, email us at [contact@estateagent.ie](mailto:contact@estateagent.ie) and we'll get back to you as soon as we can. I can't find the answer to my question here. What should I do? Email your question to [contact@estateagent.ie](mailto:contact@estateagent.ie) and we'll get back to you as soon as we can. ## Handling of personal data Do you comply with GDPR? Yes. Nettbureau AS, which owns and operates Estateagent.ie, complies with the GDPR as enforced in Ireland under the Data Protection Act 2018. Why do you need my personal details? Your address and contact details are needed to match you with estate agents that operate in your area. The other information we ask for in the form is used to select agents who work with the type of services you're looking for. What are my personal details used for? Estateagent.ie passes your personal details to selected estate agents so they can provide you with quotes. You'll be notified by email of which companies your details have been shared with. Do you store my personal details? Nettbureau AS, which owns and operates Estateagent.ie, stores your personal details for as long as is relevant for generating offers, but for a maximum of five years. Normally all data is deleted within six months. We closely follow the data retention rules set out in the GDPR. If you'd like all information about you to be deleted immediately, email [data@nettbureau.com](mailto:data@nettbureau.com) and we'll make sure that happens. How do you protect my personal information? The details entered into the form on Estateagent.ie are encrypted via a secure connection. Nettbureau AS has implemented several security measures to prevent information from being lost, misused or used in breach of the law. Read more in our privacy policy. Will you send marketing emails to my inbox? No, we don't have mailing lists and don't send any form of marketing by email. The only emails you'll receive from us are the confirmation that you've submitted the form, and the opportunity to leave a review. Why am I seeing ads from you in my inbox? If you use Gmail, you may see ads in your inbox. It can look as though we've sent you something, but that's not the case, Gmail is simply an advertising platform used by Google. Estateagent.ie sometimes pays for ads, which is why we may appear there. If you don't want to see ads in your inbox, you can organise it using Google's default settings (Primary, Social, Promotions), which will keep ads out of your primary inbox. Find out how on Google's support pages. ### Ready to connect with local estate agents? Fill out our form and you'll be contacted by estate agents who'll learn more about your needs before offering a personalised quote! [Fill out our form](#form)